Who are we hiring ?

Here at Unbound we value entrepreneurial self-starters who are confident enough to challenge how we do things and promote their own ideas. We are a collaborative and inclusive organisation and are passionate about what we do and the books we make. We care a lot about providing top level publishing services and connecting creative individuals with the audiences that can bring their ideas to life. We are changing the way publishing works to make it more accessible and we’re proud of that.

Who are we looking for:

  • Self Starters
  • Team Players
  • Optimists
  • Decision Makers
  • Hard Workers
  • Passionate Readers
  • Creatives
  • Mucker Inners

We are looking for people from all walks of life who are ready to rise to the challenge of changing the face of publishing with us. The culture here is one that supports fun, creativity, honesty, flexibility, respect and a strong appreciation for a healthy work life balance.

If the above sounds like you, please get in touch through jobs@unbound.co.uk. Our current vacancies are listed below.


Head of Communications

Reporting to John Mitchinson, co-founder and Publisher of Unbound, the successful candidate will be expected to be one of the ‘faces’ of Unbound, championing the Unbound brand, values and place in the publishing universe and beyond. The successful candidate will be expected to develop strategies to find readers as well as attracting and retaining authors. It’s a chance to work with an exciting list of authors that includes Tom Cox, Jackie Morris, Jonathan Meades, Musa Okwonga, Alice Jolly, Patrick McCabe and Kate Lister.

As a publisher which ‘lives’ online and has the big strategic advantage of a direct-to-reader platform, Unbound should be one of the industry leaders in moving away from traditional media towards effective online influencing. The Head of Communications will lead on creating new ideas and opportunities for Unbound authors.

Unbound are a small and passionate team. We are looking for an adaptable, proactive individual who is happy to roll up their sleeves and take a collaborative approach to all tasks undertaken. We are committed to making book publishing a more diverse and representative industry so we would particularly welcome applications from Black, Asian and other ethnic minority candidates.

Key responsibilities and accountabilities

  • Produce communication plans for key titles from acquisition through to funding, publication and beyond, including:
    • TV and radio interviews
    • Reviews and Features in newspapers and magazines
    • Appearances at literary festivals
    • Bookshop events and tours
    • Book-oriented blogs, podcasts, webinars, and other online events
  • Directly manage the implementation of the external communication plan for the key titles
  • Co-ordinate other departments to deliver the agreed communication plans
  • Set the standards of author care throughout the business
  • Lead on all external communications for non-book related events
  • Line management of 1 employee (Publicity Executive)

Key Skills Required

  • Minimum 5 years publishing experience with at least 2 years in a senior management role
  • Highly articulate, both verbally and in writing
  • Sociable, friendly and charismatic – good with people
  • Widely read and able to talk with authority about books and issues related to publishing
  • An online influencer with a good network of peers and other influencers
  • Proactive in terms of developing creative ideas for how to position and communicate the particular qualities of a book
  • An active and positive online presence, conspicuous in support of Unbound books and authors
  • A confident and effective public speaker
  • Strong team player who motivates other to achieve common goals

Salary from £45k per annum

To apply send an email including your CV to jobs@unbound.co.uk entitled 'Head of Communications'

Closing Date 30th April 2021

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Customer Support and Fulfilment Coordinator

The Customer Support and Fulfilment Coordinator is an exciting and varied customer-facing role in which the candidate will be the first point of contact for our customers and will own the customer experience throughout the crowdfunding process, as well as managing the delivery of books and crowdfunding rewards to our customers.

Reporting to the General Manager (Finance & Operations), you will be responsible for a critical component of the Unbound business model, putting your stamp on the customer journey and working alongside the wider Unbound team to ensure the customer is at the forefront of what we do.

We are looking for an experienced, enthusiastic, adaptable and organised individual who is passionate about the customer and will go the extra mile to offer the best service. Our ideal candidate will be happy working autonomously as well as working well with the wider business. They will also be a great communicator, enjoy problem solving and happy to roll up their sleeves and take a proactive approach to all tasks undertaken.

Unbound is committed to making book publishing a more diverse and representative industry so we would particularly welcome applications from Black, Asian and other minority ethnic candidates.

Key responsibilities and accountabilities

  • Advocate for the customer within all areas of the business
  • Be the first point of contact for our customers’ queries, online and over the phone
  • Solve customer issues and identify patterns to improve the customer experience and the efficiency of the customer support workflows
  • Liaise with relevant departments to develop new processes or product improvements to address the root cause of customer issues
  • Keep the wider business up to date with all developments affecting the customer journey with regular project updates and fulfilment communications
  • Be responsible for the crowdfunding reward fulfilment critical path including:
    • Managing the subscriber edition distribution schedule to deliver all pledge rewards and experiences to customers ahead of publication
    • Creating merchandise design briefs and placing merchandise orders
    • Managing fulfilment budgets and owning supplier relationships
    • Liaising with authors to organise book signings, owning signing logistics including accompanying authors at the warehouse and assist with reward level fulfilment
    • Organising live and online subscriber events
    • Notify customers of project developments or delays by sending regular project updates and fulfilment communications
  • Manage the relationship with our external fulfilment partner
  • Control stock levels of published books available via the Unbound site
  • Assisting with other operational tasks within the business as required

Key relationships for the role

  • Editorial and Production; keeping informed regarding delivery of projects and production schedules
  • Commissioning and Crowdfunding; liaising on reward levels at the point of commissioning, reward fulfilment and stretch goals
  • Product and development; identifying process improvements and solving issues raised by the customer
  • Finance; managing crowdfunding fulfilment and events within budgets and communicating on timeline for purchasing and dispatch

Key Skills Required

  • Has a minimum of two years’ experience in a customer-facing role, ideally with experience in logistics, distribution or event management
  • Has experience using customer-service software such as Intercom or Zendesk
  • Sociable, friendly and charismatic – good with people
  • Is curious, tech savvy and a natural problem solver
  • Has a passion for customer service and is willing to go the extra mile
  • Is self-driven and able to work autonomously, while also being collaborative within a team
  • Is enthusiastic and adaptable
  • Is able to work well under pressure
  • Is organised and capable of meeting deadlines while juggling various projects at once
  • Has excellent verbal and written communication skills
  • A passion for books is a bonus

Salary £30k per annum. This role will be based at our London Bridge offices.

To apply send an email including your CV to jobs@unbound.co.uk entitled 'Customer Service and Fulfilment Coordinator'

Closing Date 2nd May 2021

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