Unbound

Books are now in your hands

The Unbound office

Jobs

Hello. We're Unbound.

We're a London-based crowdfunding publisher and our goal is to break down the barriers between authors and readers. We believe that both deserve a greater say in which books get published, and we're building a platform to help them do that. What we’re doing is being recognised and we’ve been covered by TechCrunch, Wired, The Guardian, The Daily Mail, The Telegraph, Financial Times, and others.

Right now our team is an exciting mix of people from publishing and tech, with editors, designers, customer support, PR and co-founders all in the one place. We are situated next to a canal, near Angel and Old Street, in a large open plan office. Our developers are based in London and Dublin.

We are currently accepting applications for the following:

Community Engagement & CX Manager

We’re looking for a smart, creative and entrepreneurial Community Engagement & CX Manager to support our ambitious growth plans.

As one of the core hires for our new marketing function, the role will have two main functions: you’ll get straight to the heart of our Unbound community, work out what makes it tick and put plans in place to delight our users. You’ll also be responsible for the prioritisation and successful implementation of customer experience improvements, taking a commercial and strategic approach.

This key role is still in its infancy. You will need the experience, knowledge and skill set to quickly understand the commercial needs of our unique business model and create and execute a community engagement and experience strategy. The exact size and shape of the role will be largely be defined by you. What we can guarantee is that your responsibilities will be broad and varied with the work very much hands-on and that we envisage this developing into our cornerstone marketing role.

What you’ll do

Working with our Crowdfunding Manager, a new Digital Marketing hire and reporting to our Chief Commercial and Operating Officer and the CEO, the role will have exposure across the entire business (Marketing, Events, and Fulfilment) and will also work closely with the tech team to drive product improvements.

Community Engagement

  • Finding clever, engaging ways to delight Unbound’s global community, both on and offline, with a focus on driving retention and customer loyalty.
  • Identify and implement a strategy for community engagement that builds relationships with Unbound’s varied user base, and the wider community while supporting Unbound’s our business goals.
  • Harness social media channels to engage with the Unbound community.
  • Identify, develop and execute initiatives to help projects we promote to receive 25% of their funding by Unbound’s existing community.
  • Become an advocate for Unbound in relevant on and offline spaces, identifying and engaging in conversations and events that would interest our community.
  • If there’s something you think our community will love, you’ll have the freedom to test it. Whether it’s a regular author twitter event, a series of YouTube interviews, or a meet up for a segment of our users you’ll have the autonomy to experiment.

Customer experience

  • Define and deliver our short and long term customer experience vision and strategy, to drive retention and our NPS score.
  • Discover, develop and exceed our existing customer satisfaction and response metrics.
  • Working with fulfilment and customer services, take our existing reward delivery experience to the next level.
  • Serve as the voice of the customer throughout the business, representing user needs and crafting a strategy to meet those needs.
  • Work closely with the product manager to help ensure user needs are at the forefront of product development.
  • Developing strong collaborative relationships across the marketing, fulfilment and product development.

About you:

  • An entrepreneurial self-starter, you’re equally comfortable executing community engagement plans as you are defining strategy.
  • Proven understanding of how to grow and manage a community, preferably both on and offline.
  • You understand network dynamics, and are able to connect dots in a way that effectively serves our community.
  • Passionate about data analysis and how it can be used to improve customer experience.
  • Experience working with designers and co-ordinating the creation of marketing assets.
  • Have experience and enthusiasm to work in a fast paced growth environment, preferably a startup.
  • A natural at building relationships and connecting with people.
  • High degree of analytical skills and eye for detail.
  • A commercially minded excellent team player.
  • Experience in content creation (blogs and video content) a plus.
  • 4+ years experience in a similar role.

Please apply with Community Engagement Manager in your Subject Line to jobs@unbound.co.uk.

Thanks,
The Unbound Team.

Digital Marketing Manager

Unbound’s looking for an experienced, creative and entrepreneurial Digital Marketing Manager to support our ambitious growth plans. Our platform launches a growing number of titles each month and your objective is to help as many projects fund as quickly as possible and drive them beyond reaching 100% crowdfunding targets. You will have the experience, knowledge and skill set to quickly understand the commercial needs of our unique business model and create and execute our digital marketing strategy.  You will do this through the imaginative and analytical use of audience analysis, email marketing, social media and content creation.

What you’ll do

This key marketing position is new, so the size and shape of the role can be defined by you. What we can guarantee is that your responsibilities will be broad and varied with the work very much hands-on and that we envisage this developing into a key marketing position. As a key hire for our new marketing department, you will work alongside our small crowdfunding team and in conjunction with a new Community Engagement/Experience Manager.

  • Identify audiences for high profile projects to expand on existing networks through imaginative email and social media campaigns.
  • Identify those projects that are likely to generate the most online support and revenue and prioritise accordingly.
  • Identify new opportunities to acquire customers or sell our products.
  • Formulate and execute clear sales orientated emarketing and social media campaigns.
  • Create, wrangle, or procure appropriate content as these strategies demand.
  • Contribute to the strategic development of our website and community to drive sales, retention and lifetime customer value.

Experience and Knowledge

  • Emarketing, social media, marketing tools and platforms. Knowledge of Intercom a plus.
  • Audience identification and segmentation, data analysis.
  • Ideally some experience of driving growth at a startup or SME.
  • Ideally some experience in crowdfunding and/or media/entertainment marketing.

About you:

  • An entrepreneurial self-starter, you’re equally comfortable campaigning to reach a target as making long term plans to improve marketing performance.
  • A sophisticated understanding of the interplay between company brand, culture, community, customers and commerce.
  • You understand network dynamics, and are able to connect dots in a way that effectively serves our commercial growth.
  • Enjoy working in a fast paced growth environment, preferably a startup or SME.
  • A natural at building relationships and connecting with people.
  • High degree of analytical skills and an eye for detail.
  • Ability to present data and performance information clearly.
  • A commercially-minded, excellent team player.
  • A clear head under pressure.
  • Several years’ professional experience in digital marketing.

Other Requirements

  • Proven excellent written, numeracy and verbal communication skills.
  • Proven organisational and time-management skills.
  • Ability to produce accurate data and information.
  • Ability to interact successfully with people at all levels.
  • Ability to work as part of a team and independently using own initiative.
  •  

You will report into the Chief Commercial and Operating Office and the CEO and work full-time in our canal side warehouse offices in Hoxton.

Please apply with Digital Marketing Manager in your Subject Line to jobs@unbound.co.uk.

Thanks,
The Unbound Team.

Crowdfunding Assistant

Unbound is a uniquely innovative, award-winning and rapidly growing publisher and platform. We publish a broad range of books from established literary names to bloggers and YouTube stars. All our titles are crowdfunded by an audience passionate about making them available to the general reader.

We're seeking an enthusiastic candidate to join our crowdfunding team, helping authors to work with their networks to get the support to help them get their books funded.

You will be a key link in the process that gets great writing published, working within our crowdfunding team and with authors to create, and help implement, crowdfunding strategies.

You will help teach authors the key skills in crowdfunding and understand the key elements of marketing campaigns through email, social media and direct contact. You’ll undertake audience research, locate the key communities and the people who influence them, create and distribute content. You’ll work with authors to handle their queries, create campaigns, build an understanding of what works when it comes to getting books funded, and have the technical skills to deliver.

Key skills:

  • An interest in pursuing a career in publishing
  • Highly organised, with excellent administrative abilities
  • Excellent communication and presentation skills
  • The ability to create exciting and engaging new content across a range of platforms
  • Resourceful and able to demonstrate initiative, especially on digital platforms
  • Fluency in social media and, ideally, the data that drives it
  • A keen interest in technology, innovation and the future shape of publishing
  • Passion for all sorts of books and the many and varied communities that love reading them
  • Confidence in identifying and contacting relevant, influential bloggers and audiences

Please apply with with Crowdfunding Assistant in your Subject Line to jobs@unbound.co.uk.

Thanks,
The Unbound Team.

P.S. Principals only. No recruiters please.

New Projects Editor

We are looking for an experienced editor to join our small, entrepreneurial commissioning team.

We need someone with the vision and experience to look beyond the traditional publishing channels to find and develop new book projects that fit Unbound's crowdfunding model. This will mean working with creative talents – bloggers, designers, graphic artists and curators, as well as writers – to turn their knowledge and ideas into books.

Key responsibilities:

  • Identifying and working with writers and creative directors who have the vision and the network to fund a book project
  • Being able to translate ideas into fundable, market-focussed books
  • Overseeing the launch of projects on the Unbound platform
  • Managing projects through the funding process to the delivery of a finished book to our Managing Editor

You will report to John Mitchinson, Unbound’s Publisher, and will be based in our new canalside offices in a converted Victorian factory on Wenlock Basin, near Angel.

Please apply with NEW PROJECTS EDITOR in your Subject Line to to jobs@unbound.co.uk.

Thanks,
The Unbound Team.

P.S. Principals only. No recruiters please.

Freelance Book Scouts

Are you fanatical about graphic novels? Do you know everyone on the tech scene? Do you live and breathe literary fiction?

The award-winning crowdfunding publisher, Unbound, is expanding. We are looking to grow our network of scouts: people that bring us new projects, new authors and new books.

Experience of the publishing world would be helpful but is not essential. We are looking for people bursting with enthusiasm for both books and technology that have a large network of contacts with whom they would like to help us develop books. Please send your CV and a brief letter explaining the sort of books you could bring to Unbound to jobs@unbound.co.uk with the subject line Scouts Honour.

Thanks,
The Unbound Team.

P.S. Principals only. No recruiters please.

Rails Developer—Dublin, Ireland

As part of our growth plan, we’re seeking to enhance our application in order to improve its effectiveness, usability and scalability.

We are looking for an experienced Rails developer to work in our Dublin office.

The Person

We are looking for the right person rather than someone with a prescriptive set of skills. If:

  • you enjoy and excel in developing high quality, testable, maintainable code
  • you are diligent and self-motivated
  • you keenly follow advances in web tech
  • you care about business goals, and enjoy coming up with novel solutions to achieve them
  • you are interested or have experience in the publishing industry
  • you enjoy working in a team, with people of varying disciplines
  • you contribute code to open-source projects

then you're quite likely to fit the bill.

Skills

In order to hit the ground running you should be proficient in the following:

  • Developing usable, secure, scalable web applications
  • Ruby & Ruby on Rails
  • Integrating with third party services - E.g. databases, CDN, search, analytics, media codecs, email, CRM, etc
  • Test-driven development using RSpec or similar
  • Relational databases
  • JavaScript using jQuery or similar

By “proficient” we mean at least three years demonstrable experience, ideally in a commercial setting.

Technologies

Our stack includes the following technologies. Experience with these will be looked on favourably:

  • Rackspace cloud, Amazon Web Services (AWS)
  • Mailchimp, Mandrill
  • Ubuntu Linux, MySQL
  • Twitter Bootstrap, Backbone, jQuery, JWPlayer
  • Stripe, Paypal, BitPay
  • Lucene, SOLR, WebSOLR
  • Git/Github, Capistrano, RSpec, Pivotal Tracker
  • Mixpanel, Google Analytics

The exact size and shape of the role will be largely be defined by you. What we can guarantee is that your responsibilities will be broad and varied with the work very much hands-on.

Remuneration will be commensurate with relevant experience.

If you want to apply, please send a cover letter and C.V. to kieran@unbound.co.uk with the subject line Rails developer.

Thanks,
The Unbound Team.

P.S. Principals only. No recruiters please.